In a feature piece on Cordell & Cordell, the Cincinnati Enquirer outlined several reasons for the consistent growth the firm has experienced, including how its customer service initiatives are unique to the legal profession.
The Enquirer mentioned how Cordell & Cordell’s client care division is responsible for gauging client satisfaction throughout the divorce process. The law firm that focuses on representing men also uses a metric system to rate client satisfaction and promotes and rewards its lawyers based on these metrics.
“We have a novel approach to the customer care aspect of our practice,” senior attorney Tifanie McMillan told the paper.
The feature article in Sunday’s paper also discussed the firm’s history, the reasons behind its growth, and why Cordell & Cordell’s biggest fans are often second wives.
Read the full article, “Law Firm Growing With Niche: Men.”