Cordell & Cordell’s Commitment to Practice Quality and Premium Client Service
In addition to its regularly scheduled attorney reviews, the firm also utilizes a Practice Quality Department to provide a constant stream of real-time performance analysis and feedback.
The Practice Quality Department is headed by experienced litigation counsel and is comprised of two divisions – Practice Proficiency and Client Care.
The Practice Proficiency Division is responsible for oversight of the firm’s standards of litigation practices, ensuring that they are updated to keep the firm on the forefront of high-quality representation and utilizing various systems and procedures to ensure that every firm attorney adheres to those standards. This division is led by a veteran litigator with years of executive experience to ensure that the firm’s quality expectations are as practical as they are aspirational.
The Client Care Division, our customer service center, is responsible for the Cordell & Cordell Ratings process. Actual clients of each attorney are routinely interviewed at periodic intervals for their honest assessments of their lawyer’s performance and professional demeanor. This process is in place to ensure if there is a Cordell & Cordell complaint that the issue is resolved and we improve our process.
We want to hear your thoughts. You’ll get the service you desire, and it will improve our process for future clients.
The results of these interviews are entered and considered as part of the total Cordell & Cordell Rating. When informed by real customer experience, customer service can be improved and high quality relationships maintained.